My stay was adequate. There seemed to be misunderstandings along the way. I understood if I booked from the available activities I would get a complimentary transfer to the airport. I therefore went ahead and booked a morning safari which I could have booked independently. However, when it came to the transfer, The Shrub interpreted it to mean I had to book more than one. This was badly represented as the wording had a double meaning, and it was never made clear that it meant more than one. Every time I tried to arrange this transfer, the price changed, as did a separate taxi fare I enquired about. The food was good - unfortunately there was a fish bone I swallowed - I do know this was unintentional and things like this can happen - the chef felt so bad. Nevertheless it was a mixed reaction from various staff - some of it good and some of it not so good. There was constant audible music over the speakers in the public areas including the pool area. This meant it could be clearly heard everywhere including the rooms and it did not feel a peaceful environment. It may not have been their intention, but I never felt at ease with my interactions with the staff and feel it is essential for customer service to feel genuine.

We had a wonderful time. Wonderful and helpful staff. Comfortable accommodation. However there was not enough hot water to take a shower and the weather was cold. Cleanliness needs attention.

Very smooth transfers and well worth doing. We were a party of 5, and everyone enjoyed it, especially the river game viewing. Our guide was very knowledgeable.

We have loved stay in the Shrub Lodge. The place is calm, friendly and welcoming. The food was very good and staff extremely helpful. We recommend for a stay at Victoria Falls.

We had a great time. The Shrub lodge was comfortable and the staff friendly